Third-Party Disruption Causing Outbound Call Failures

Incident Report for ServiceTitan

Resolved

Retroactive Incident

We are reporting a historical service degradation that occurred earlier this morning for PhonesPro customers. Starting at 8:02 AM PST and recovering at approximately 8:20 AM PST, a critical third-party system experienced a service disruption. During this window, PhonesPro users may have experienced intermittent or total failure when attempting to make Outbound (OB) calls. Metrics have since stabilized and the dependency appears to be fully recovered.

Current Status & Next Steps
The issue was entirely isolated to the third-party provider's side. We have confirmed our services are currently stable.

We are actively coordinating with the third-party team to conduct a full post-incident review (PIR) to understand the root cause of the disruption to prevent recurrence.

Posted Dec 09, 2025 - 08:00 PST