Contact Center Pro - Some users may encounter degraded call functionality

Incident Report for ServiceTitan

Resolved

This incident has been resolved.
Posted May 14, 2025 - 21:19 PDT

Monitoring

Our engineers believe that they have fixed the underlying cause and are currently monitoring for further issues. Thank you for your patience!
Posted May 14, 2025 - 14:39 PDT

Identified

Our engineers have identified the cause and are working on a resolution. We will update the status page here as soon as more information becomes available. Thank you for your patience!
Posted May 14, 2025 - 14:02 PDT

Investigating

We are currently experiencing issues with Contact Center Pro, so some CCPro users may be unable to receive calls, and workflows may be missing. Our engineers are currently investigating the cause. We will update the status page here as soon as more information becomes available. Thank you for your patience!
Posted May 14, 2025 - 13:42 PDT
This incident affected: Product Functionality (Other).
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