SmartWare (CLEO) Service Disruption: Login Issues and Timeout Errors

Incident Report for ServiceTitan

Resolved

SmartWare (CLEO) users experienced a service interruption that affected their ability to log in and caused frequent timeouts, displaying error messages such as "TIMEOUT or OTHER UNKNOWN PROBLEM."

Impact Duration: 6:15 AM - 7:00 AM (PT - Pacific)

Posted Mar 02, 2026 - 06:15 PST