Phones Pro Issues

Incident Report for ServiceTitan

Resolved

This incident has been resolved.

To disable the Call Continuity feature, please see: https://help.servicetitan.com/how-to/how-to-phones-pro-dialpad-outage-procedure#disable-the-continuity-number

Thank you!

Posted Dec 09, 2025 - 10:53 PST

Monitoring

Our provider has implemented a fix and we are monitoring the results.

To disable the Call Continuity feature, please see: https://help.servicetitan.com/how-to/how-to-phones-pro-dialpad-outage-procedure#disable-the-continuity-number

We will update the status page here as soon as more information becomes available. Thank you for your patience!

Posted Dec 09, 2025 - 10:33 PST

Investigating

We are currently experiencing issues with Phones Pro, so ServiceTitan Phones Pro users may be unable to receive inbound calls or make outbound calls. Our 3rd party provider is currently investigating the cause.

For users affected by the issue, please enable the Call Continuity feature: https://help.servicetitan.com/how-to/how-to-phones-pro-dialpad-outage-procedure#turn-on-call-continuity until services are fully restored.

We will update the status page here as soon as more information becomes available. Thank you for your patience!

Posted Dec 09, 2025 - 10:18 PST

This incident affected: Phones Pro (Telephony Platform: Inbound Calling, Telephony Platform: Outbound Calling).